Question: Can Hermes Pick Up My Parcel?

Can you track your Hermes driver?

All our services are fully trackable.

Drivers with a handheld terminal will immediately make a collection scan, but other parcels may not show as collected until they are received into the depot.

To track your parcel, you need to use your myHermes order number..

What is a standard size Hermes parcel?

Your parcel can weigh up to 15kg and should be no more than 120cm long and have a combined length and circumference of no more than 245cm. Even our very small postable parcels also have to meet some size requirements (no more than 23cm wide, 35cm long and between 1 and 3cm deep) to be letterbox friendly.

Why has Hermes not collected my parcel?

Hermes collect until 8pm, so if it is before then your parcel may still be collected. … Hermes make three collection attempts, on three consecutive days. If you do not wish to wait, you can drop your parcel off at your nearest Hermes ParcelShop.

How long does it take for Hermes to pick up a parcel?

We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days. Your parcel is making its way through our depots to your local ParcelShop or to your local courier.

What do I do if my Hermes parcel is not delivered?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Please note that to be eligible for a refund you must:Be the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

What happens if Hermes Cannot deliver after 3?

Your parcel will be returned to sender if it cannot be deliver after the 3rd attempt. … Hermes will make 2 attempts to re-deliver your parcel, remember you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place via your My Hermes tracking link.

How do I contact my Hermes driver?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand.

How long should a courier take?

Courier delivery times When you book a courier delivery with Parcel Monkey, you will be given a number of options which will determine how long it will take for your parcel to be delivered, but most UK courier deliveries will arrive within 1-2 working days, depending on the service you book.

How do I complain about Hermes?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Is Hermes the worst delivery company?

For in the latest independent survey I’ve seen (of 9,000 users), out of all the nationwide delivery firms in the UK, Hermes came 14th out of the 17 ‘best and worst’ listed.

Do Hermes deliver at 9pm?

Couriers can work up until 9pm at the moment. Was your parcel delivered last night?

How do I calculate my parcel size Hermes?

You can send parcels that weigh up to 15kg and are 120cm long. We also have a maximum volume of 245cm, to calculate this yourself you just need to add together the 2 shortest dimensions and multiply this by 2. Add the length and if the number you get is less than 245 then you’re good to go.

Who is the CEO of Hermes UK?

Martijn de LangeMartijn de Lange In 2013 Martijn moved to Hermes where he became Operations Director and after promotions into COO and Managing Director, he was appointed CEO of Hermes UK in November 2017.

How much does Hermes parcel cost?

Two easy ways to send a parcelParcel sizeParcelShop or Locker drop off1-2kgParcelShop or Locker drop off Next Day £6.19 (£5.16 + VAT) Standard £4.20 (£3.50 + VAT)2-5kgParcelShop or Locker drop off Next Day £7.98 (£6.66 + VAT) Standard £5.99 (£5.00 + VAT)4 more rows

What is the latest time a courier will deliver?

Local/Regional deliveries – within a town/city/island Next working day by 12 noon to business addresses. Allow up to 5 pm for residential addresses. Note: For within town/city deliveries, the delivery may be same-day to business addresses if items are picked up prior to 12 noon.

How do I track my Hermes return?

You can track your returned parcel by following the tracking link that you’ll see in the email confirming your return. But if you didn’t receive or can’t find this email, no problem – just use your ParcelShop receipt number or your 16-digit tracking number here.

How do I calculate my parcel size?

Calculate the length & girth of your parcel manuallyMeasure the three parcel dimensions in centimetres. Example: 50 cm (Length) x 40 cm (Width) x 30 cm (Height).Add the measurements of the two smallest dimensions together. … Now simply take the longest dimension and add this to the package girth.

Can Hermes collect my parcel?

You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Can I get a parcel picked up and delivered to me?

First of all, you’ll need to ensure you’re booking a parcel collection service, rather than a parcel drop-off service. To do so, you should go to Parcel2Go.com and enter your parcel details to get a quote. … Now, you’ll only see services that offer parcel collection from a specified address.

How do I speak to a human at Hermes?

Hermes Customer Telephone is 0330 333 6556 .

What is the latest time Hermes deliver?

What are myHermes’ delivery times? Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.

When Hermes says on its way?

The parcel is at either the collection or delivery depot, and will be on its way again soon. The parcel has been sent to the incorrect depot and will be re-routed. Please allow 48 hours for the parcel to reach your local courier in this instance.